Guwahati Metropolitan Drinking Water Supply and Sewerage Board Online Billing System is a one stop platform towards citizen services such as water supply connection, billing and distribution, payment collection and redressing consumer grievances for Guwahati Metropolitan City. In addition to this the system caters to the departmental workflows related to billing and payment activities.

The objective of implementing Online Water Billing System at Guwahati Metropolitan Drinking Water Supply and Sewerage Board is:

• To revamp revenue management.
• Deliver services efficiently and effectively to key beneficiaries.
• Support decision-making by making information and knowledge readily available andaccessible.
• Empower employees with necessary information so as to inculcate service and customer orientation.
• To ensure the timely completion of the billing process as per the GMDWSB Scheme Billing cycle.

New touch points are being introduced for consumer interaction

• Web-Portal for online Water Connection Application & Water Bill Payment.
• Bills on Emails.
• SMS Alerts
• New modes of online payment methods introduced - Net Banking, Credit and Debit cards.
• Handheld devices will be introduced soon to facilitate Meter Reading, Spot Billing at the consumer premise.

To Increase billing and collections efficiency

• Ensure systems are easy to use so as to widen the coverage of billing and collection.
• Ensure cost-effectiveness of IT interventions so as to achieve optimal return of investment

To ensure the enhancing of consumer base in the city and maintaining the data base. To generate the MIS reports for the management for a better monitoring & decision making.